Privacy Policy

1. About This Policy

This Privacy Policy explains how Grand Forks Insulation ("we," "us," or "our"), operating at grandforksinsulation.com, collects, uses, and protects information when you visit our website or contact us about our services. By using our website, you agree to the practices described here.

2. Information We Collect

Information You Provide

When you fill out a contact form, request an estimate, or email us directly, you may provide:

• Your name
• Phone number and email address
• Home or business address
• Description of your project or service request

Information Collected Automatically

When you visit our website, certain technical information is collected automatically, including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or search query that brought you here

3. Cookies and Analytics

Our website may use cookies - small text files stored in your browser - to improve your experience and understand how visitors use the site. We may use analytics tools such as Vercel Analytics to collect aggregated usage data. This data is used to improve site performance and content, not to identify individual visitors.

You can disable cookies through your browser settings. Doing so may affect some features of the website but will not prevent you from accessing any content or contacting us.

4. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and estimate inquiries
• Schedule appointments and follow up on project details
• Send project-related communications such as confirmations and updates
• Improve our website and understand which pages are most useful
• Comply with legal obligations where applicable

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Third-Party Services

We use a limited number of third-party services to operate this website and handle contact forms. These may include:

• Tally.so - used to receive contact form submissions. Tally processes form data on their servers subject to their own privacy policy.
• Google Maps - used to display our office location. Google may collect data when you interact with map embeds.
• Vercel - our hosting provider, which may collect basic server logs and analytics data.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies if you have concerns.

6. Data Retention

We retain contact and project information for as long as needed to complete your service request, comply with legal obligations, and maintain business records. If you would like us to delete your information, see Section 8 below.

7. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data in transit. However, no internet-based system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of any future marketing communications

To exercise any of these rights, contact us at projects@grandforksinsulation.com. We will respond within a reasonable time.

9. Children

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically. Continued use of the website after changes are posted means you accept the updated policy.

11. Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out: